PRIVACY & COOKIE POLICY

This is the Privacy and Cookie Policy for The Speculaas Spice Company Limited. It explains how we use, process, store and protect the personal information we have collected.

For the purposes of the Data Protection Act 1998, The Speculaas Spice Company Limited is the registered Data Controller (reg. no. xxxxxxxx). We are registered at the following address: 26 Cholmeley Park, London, N6 5EU.

We are absolutely committed to ensuring that your privacy is protected. If we ask you to provide identifiable information while using this website, then you can be assured it will be used in accordance with this policy.

We may change this policy from time to time by updating this page. Please check this page regularly to ensure you are happy with all the changes. This policy was last changed on 20th March 2014.

WHAT WE COLLECT

When you purchase one of our products, submit a contact form or post a comment, we may collect all or part of the following information:

1. Your name

2. Your contact information including email address

3. Other information relevant to customer surveys and/or offers

4. What we do with the information we gather

We require this information to mail out the products you have purchased and provide you with a better service, and in addition for the following reasons:

1. Internal record keeping

2. Improving our products and services

3. To periodically send you promotional email about new products, special offers or other information, which we think you may find interesting using the email address you have provided

4. From time to time, using your information to contact you by email or phone for market research purposes

5. To customise the website according to your interests

COOKIES

Cookies are small text files that are saved to users’ computers that track, save and store information about the users interactions and usage of the website.

By using this website, you agree to accept our cookies on your computer or mobile phone.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Google Analytics

The information generated by the cookies about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

You may stop the transmission of information about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here http://tools.google.com/dlpage/gaoptout.

Links to other websites

Our website may contain links to other websites. We have no control over these other websites and so cannot be responsible for the protection and privacy of your personal information, which you provide on those sites and those sites are not governed by this policy. Please exercise caution and read the policies applicable to each website you visit.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

1. whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@speculaasspice.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable. If you would like a copy of the information held on you please email us at info@spculaasspice.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

"Web Site" is the interactive on-line service operated by The Speculaas Spice Company on the World Wide Web of the Internet at the url www.speculaasspice.co.uk and consisting of content and on-line shops provided by The Speculaas Spice Company.

GENERAL TERMS AND CONDITIONS

1.1 The website is owned and operated by The Speculaas Spice Company Limited, ('The Supplier', 'We', 'Us') registered address 26 Cholmeley Park, London, N6 5EU, UK. Company registered in England and Wales with registered number . If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at steven@speculaasspice.co.uk or on 02083748718.

1.2 This Agreement sets forth the terms and conditions that apply to the use of Web Site by User. By using Web Site (other than to read this Agreement for the first time), User agrees unconditionally to comply with all of the terms and conditions hereof.

1.3 The Supplier shall have the right, at any time, to change or discontinue, temporarily or permanently, any aspect or feature of Web Site, including, but not limited to, content, the on-line store, hours of availability, and equipment needed for access or use.

1.4 User is responsible for obtaining and updating your own web browser, and for all amounts payable in respect of connection to the Internet, including any telecommunications charges for time spent online in respect of use of Web Site. User is responsible for (and for all payments in connection with) protecting User's computer equipment, software and data from hackers, viruses, spyware and other potential external attacks on User's computer equipment, software and data.

CHANGED TERMS

2. The Speculaas Spice Company shall have the right at any time to revise or modify the terms and conditions applicable to User's use of Web Site and sale of Goods on Web Site, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately when posted to Web Site, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of Web Site by User after such notice shall be deemed automatically to constitute unconditional acceptance by User of such changes, modifications or additions.

THE SALE OF PRODUCTS TO YOU

3.1 Any Goods and prices of Goods displayed on Web Site constitute an invitation to buy. Once you go to the checkout section of Web Site and click to purchase Goods, this constitutes an offer made by you to The Speculaas Spice Company. Acceptance of your offer only occurs once you have successfully completed the payment process via Paypal payment processing and receive notification from The Speculaas Spice Company of acceptance of your offer.

3.2 When you place an order to purchase Goods from Web Site, we will send you an e-mail confirming receipt of your order and containing the details of your order. We must receive payment for the whole of the price of the Goods you order, and the applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing. Payment is to be made by User's credit or debit card, or PayPal account and all credit and debit card information is processed by Paypal in an encrypted form for security.

3.3 Please review our Returns Policy, which applies to products purchased from Us. In addition to your 14 days returns right, you are entitled to a statutory cooling-off period of 7 business days. Details of this statutory right and an explanation of how to exercise it are provided to you in the despatch confirmation e-mail and in the Returns Policy.

3.4 Beyond what We say in product information or otherwise on Web Site, We cannot be more specific about availability. If we have insufficient stock to supply or deliver the Goods ordered and paid for by you, We may (at our discretion) supply or deliver substituted product or refund you the price paid for such Goods as soon as possible and in any case within 30 days. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. In the unlikely event that you have not received the Goods within 21 days of the dispatch date, you must notify us immediately. As we process your order, We will inform you by e-mail if any Goods you order turn out to be unavailable.

3.5 We reserve the right to change the prices of Goods at any time without notice.